Dynamic SaaS Company

Upto £35,000 DOE

This is a rare job opportunity to join a dynamic SaaS company whose heart is near Brighton, Sussex and is in the early phase of growth. With staff working in a combination of home and office work, this flexible company offers a modern and adaptable lifestyle where “work to live” is the mantra but everyone is passionate and earnest about their responsibilities.

Starting as a small web development agency in 2012, the Founder was busy delivering great work for local clients in Brighton. Just 4 years later, he achieved the opportunity to focus exclusively on building his own digital products and hasn’t looked back since. They’ve grown the company with products right for a worldwide audience of writers and content creators and have seen year-on-year success. With clients primarily across the UK, USA and Canada, we are hiring a Customer Success Champion to focus on client happiness.

THE ROLE

Reporting to the Chief Marketing Officer, you will be the voice of the customer ensuring customer suggestions are heard and driving customer-focused choices in the company. One of your key responsibilities will be to manage customer support and provide proactive communication with customers to solicit feedback and ideas. You’ll be the front line of customer communication; managing and responding to queries through email, social media and more. From your conversations with customers, you’ll actively report into the Founder and Dev team to help them to manage bugs and/or feature requests sent in by customers.

To excel, you’ll bring a hunger for the English language, punctuation and grammar. Your interaction with customers and craving to have the best quality language products and customer service will drive you to identify weaknesses and suggesting improvements from a language point of view. A small part of your role will be creating content for social media and website copy, but you’ll really be aiming to improve the company’s products and service by identifying weaknesses and suggesting improvements from a language point of view.

Being based in the US or Canada could be beneficial to this role as you’ll be able to assist a significant proportion of customers in similar time zones.

TO BE SUCCESSFUL

  • Higher education level in English Language, Journalism or similar
  • Relationship and rapport building skills in writing and over the phone as well as IRL
  • Excellent organisation and prioritisation skills
  • Ability to communicate technical concepts in simple language
  • Good patience and negotiation skills
  • Solid understanding of and interest in the technical nature of English language
  • Any analytical or data management skills a huge bonus
  • Quality creative writing skills is very helpful
  • Previous experience working with a SaaS company would be a bonus but is not essential

Embracing technology, the team uses tools like Bitbucket, Google docs, 15Five and Asana to be efficient and collaborative in their work. This is a new role which will evolve in shape as you undertake your responsibilities, suggesting best tools to be effective. The company, at their core, empower each other to make good choices, for themselves, their families and their company. Their focus is on putting people at the forefront of everything they do, enabling the team to enjoy a great work/life balance. They also enjoy an unlimited holiday allowance and a supportive, passionate Founder and Chief Marketing Officer.

If you adore the technical aspects of the English language, this could be your dream job in a growing SaaS company who develop products for equally passionate writers across the globe. Using your refined customer service skills, you’ll be contributing to further product creation and refinements. To apply, please use the contact form below or email your CV to Natasha via jobs@clockworktalent.com quoting job reference 1001018.

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